Terms of Service

1. Acceptance and authority

By creating an Industry account, accessing the Platform, or using any services provided by Create Mate on behalf of a business, label, agency, brand, or organisation (“Industry User”), you agree to be bound by these Terms and represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not access or use the Platform.

2. Platform services

Create Mate provides a platform and related services that enable Industry Users to access campaign reporting, analytics, creator content, campaign insights, and related campaign management services.

Campaign strategy, creator sourcing, creator coordination, campaign operations, moderation, and payout administration are managed by Create Mate.

Create Mate is not a talent agency, employer, manager, representative, or guarantor of creator performance. Creators participate independently and remain solely responsible for their content, conduct, disclosures, and compliance obligations.

Industry Users remain responsible for ensuring that their campaigns, supplied materials, and commercial activities comply with applicable laws, regulations, platform policies, and advertising standards.

3. Accounts and security

Industry Users must provide accurate, current, and complete information when creating accounts or using the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

Create Mate may suspend, restrict, or terminate access to accounts where there is a breach of these Terms, suspected fraud, payment disputes, misuse of the Platform, legal risk, or conduct that may harm the Platform, creators, or other users.

4. Payments and commercial terms

Industry Users may purchase campaign services, reporting services, creator management services, or related services from Create Mate.

Payments are processed through third-party payment providers and may be subject to payment verification procedures, compliance reviews, reserve requirements, processing delays, fraud checks, or payment provider policies.

Industry Users are responsible for maintaining valid payment methods and providing accurate billing and tax information. Create Mate reserves the right to delay, hold, reverse, reconcile, or refuse transactions where fraud, abuse, suspicious activity, chargebacks, payment disputes, or legal risk is identified.

5. Campaign information and compliance

Industry Users must provide lawful, accurate, and complete campaign information, including campaign objectives, timelines, target audience requirements, supplied materials, and any relevant compliance requirements.

Industry Users must not request or encourage unlawful, deceptive, misleading, discriminatory, unsafe, or non-compliant conduct, including fake engagement, manipulated traffic, artificial amplification, or conduct that breaches platform rules or applicable law.

Industry Users are solely responsible for ensuring that campaigns comply with all applicable advertising, consumer protection, intellectual property, disclosure, and data protection laws, including applicable guidance issued by regulators such as the ASA, FTC, ACCC, or equivalent authorities.

6. Intellectual property and licences

Industry Users represent and warrant that they own or control all rights necessary for any materials supplied in connection with campaigns, including music, artwork, logos, trademarks, footage, creative assets, and other materials.

Industry Users grant Create Mate and participating creators a limited, non-exclusive, revocable licence to use such materials solely for campaign purposes.

Creators retain ownership of their content. For approved campaign content, Industry Users receive a limited, worldwide, non-exclusive, royalty-free licence to use creator content solely for the campaign purposes and duration specified by Create Mate or agreed campaign requirements. Unless expressly agreed otherwise in writing, no ownership rights are transferred.

Any paid media rights, including boosting, paid advertising, Spark Ads, whitelisting, dark posting, or creator handle access, require a separate written agreement or express licence specifying the applicable scope, duration, placements, territory, and usage rights.

Create Mate may use thumbnails, snippets, metadata, campaign statistics, and performance data for case studies, analytics, product features, marketing, sales materials, and investor materials.

7. Trust, safety, and platform integrity

Industry Users must not engage in fraudulent conduct, manipulate campaign metrics, misuse creator information, interfere with Platform operations, circumvent Platform commercial arrangements, or otherwise compromise the integrity of the Platform.

Industry Users may not use creator information obtained through the Platform for unrelated solicitation, recruitment, marketing, or external databases without lawful basis and consent where required.

Create Mate reserves the right, in its sole reasonable discretion, to reject, suspend, restrict, review, remove, or cancel campaigns, content, accounts, payments, or activity that may create legal, fraud, reputational, authenticity, safety, or compliance risks.

Create Mate is not required to disclose internal moderation systems, fraud detection methodologies, integrity scoring systems, review procedures, or enforcement processes.

8. Reviews, disputes, and enforcement

Create Mate may conduct reviews relating to creator authenticity, traffic quality, campaign integrity, reporting accuracy, platform compliance, suspected fraud, or abuse.

Such reviews may consider platform analytics, engagement patterns, traffic quality indicators, manual review, automated systems, historical behaviour, and other integrity signals.

Industry Users may be required to provide supporting information or documentation during investigations, disputes, or reviews. Create Mate reserves the right to make final determinations regarding campaign integrity, creator eligibility, reporting accuracy, refunds, reversals, enforcement outcomes, and Platform compliance decisions.

9. Refunds, reversals, and chargebacks

Refunds, reversals, or service credits may be issued at Create Mate’s discretion, taking into account campaign progress, work already performed, creator activity, payment processing limitations, compliance reviews, and contractual obligations.

Where chargebacks, payment disputes, banking reversals, or fraud investigations occur, Create Mate may pause services, hold funds, suspend accounts, offset balances, recover amounts, or restrict Platform access pending resolution.

10. Privacy and confidentiality

Industry Users agree to comply with all applicable privacy and data protection laws and to use personal data solely for legitimate campaign purposes.

Industry Users must maintain the confidentiality of non-public information relating to creators, campaigns, the Platform, and other users, and must not disclose or export such information except where reasonably necessary for legitimate business purposes and permitted by law.

Personal data is processed in accordance with the Create Mate Privacy Policy. Industry Users acknowledge that Create Mate may use third-party service providers, subprocessors, hosting providers, analytics providers, and cross-border data transfers subject to appropriate safeguards and contractual protections.

11. Warranties and indemnity

Industry Users warrant that their campaigns, materials, and activities comply with applicable law and that they hold all necessary rights, permissions, and authorisations required to use the Platform and conduct campaigns.

Industry Users agree to indemnify and defend Create Mate and its officers, employees, contractors, affiliates, and service providers against any claims, liabilities, losses, damages, costs, or expenses arising from their campaigns, supplied materials, misuse of the Platform, breach of these Terms, or violation of applicable law or third-party rights.

12. Disclaimers and limitation of liability

The Platform and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Create Mate disclaims all warranties, including warranties of merchantability, fitness for purpose, non-infringement, availability, and performance outcomes.

Create Mate does not guarantee creator participation, engagement levels, campaign performance, uninterrupted availability, or specific commercial outcomes.

To the fullest extent permitted by law, Create Mate’s aggregate liability arising out of or in connection with the Platform or services shall not exceed the total amounts paid by the Industry User to Create Mate during the three months preceding the relevant claim.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

13. Termination

Industry Users may stop using the Platform at any time.

Create Mate may suspend, restrict, or terminate access where these Terms are breached, fraud or abuse is suspected, payment disputes arise, legal or reputational risks exist, or Platform integrity may be harmed.

Upon termination, Create Mate may reconcile any outstanding balances, reversals, refunds, or payment obligations in accordance with these Terms.

14. Dispute resolution and governing law

These Terms are governed by the laws of England and Wales.

Before commencing arbitration, the parties agree to attempt good-faith mediation for a period of 30 days.

If unresolved, disputes shall be finally settled by arbitration under the LCIA Rules in London, in English, by a single arbitrator.

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief from a competent court.

15. Privacy Policy

Use of the Platform is also subject to the Create Mate Privacy Policy, which forms part of these Terms.

16. Changes to these Terms

Create Mate may update these Terms from time to time. Where required by law, we will provide notice of material changes.

Continued use of the Platform following any updates constitutes acceptance of the revised Terms.

17. Contact

Create Mate Ltd
9 Kerry Street, Horsforth, Leeds, LS18 4AAW, United Kingdom
[email protected]