How It Works
Campaign
FAQs
How It Works
Campaign
FAQs
Create Campaign
Frequently Asked Questions
We're here to help. Switch between the account types to find the relevant information.
Creators
Agencies
Industry
Getting Started
Campaigns
Creating content
Submissions & approvals
Views and rewards
Getting paid
Account & support
Staying in the loop
1. Getting Started
What is Create Mate?
How does Create Mate work?
Is Create Mate free to join?
Do I need a minimum number of followers?
Which countries can participate?
Which social media platforms can I use?
Do I need to be invited to join a campaign?
Do I need to be a professional content creator?
2. Campaigns
How do I find campaigns?
How do I know if a campaign is still open?
Why did a campaign end early?
Can I participate in multiple campaigns?
Can I submit more than one video to the same campaign?
What if a campaign isn't available in my country?
Do I have to apply or wait for approval before creating?
3. Creating content
What kind of content should I create?
Do I have to follow the creative brief?
Do I have to copy the example videos?
Do I need to send a draft for approval?
How do I submit my video?
Can I use any version of the song?
Can I use an old video for a campaign?
Can I delete my video after submitting it?
Can I make my video private?
Can I use paid promotion to boost my video?
4. Submissions & approvals
How do I know if my video has been submitted successfully?
Why was my video rejected?
Can I appeal a rejected submission?
Can I resubmit after being rejected?
Why isn't my video eligible for payment?
5. Views and rewards
How do I earn money on Create Mate?
How much can I earn?
How are my earnings calculated?
What counts as an eligible view?
Do likes, comments and shares count towards payment?
When do my views stop counting?
Why are my final views different from what I see on TikTok?
Can I keep earning after the campaign ends?
Are rewards guaranteed?
6. Getting paid
When will I get paid?
How do I withdraw my earnings?
Do I need to add my payment details?
Can I earn from two videos in the same campaign?
Why haven't my earnings appeared yet?
Who do I contact about a payment issue?
7. Account & support
Why do I need to connect my TikTok account?
Can I change my connected TikTok account?
What if my video link isn't working?
What if I'm having trouble logging in?
How do I report a technical issue?
8. Staying in the loop
How do I find out about new campaigns?
Can I work with Create Mate long-term?
I'm an agency or creator manager. Can my creators join?
I have a question that isn't answered here. Who can I contact?
Help Center | Create Mate
